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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Terry Horne

December 23, 2025

5  out of  5
rating by Terry Horne
"Taylor was awesome! Very knowledgeable in what I needed and took care of everything quickly!"
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Carl Bradshaw

December 16, 2025

1  out of  5
rating by Carl Bradshaw
"(Updated): After Google decided to tell me how many people looked at this review, I feel the need to be transparent with the people who use these as a way to measure if a business is solid to work with or not. Turn over rates are high, and commitment to the customer is low. Service and integrity is how I described Chandler above, those two things left when Chandler left. Two lefts don’t make a right, they take you backwards. There are endless insurance companies on every corner, I’d just politely and simply find a new one. (4 Month Opinion Change) (Original): So glad Alex Downing has Chandler as an agent, I’ve worked with Chandler over the years in many facets and his commitment to personal service and integrity goes beyond words."
We responded:
"Good morning Mr. Bradshaw, When I received the notification of your change of heart on this review, I immediately went to look up your account with us to see where we had gone wrong in an attempt to correct our mistake and make amends. In the interest of transparency, it turns out you are not, and have never been a customer of this office, nor have you spoken to myself or any other person currently under my employ. While I can appreciate you taking a stand for a friend who is no longer employed by this agency, it seems likely transparency was not your ultimate goal here. If you'd like to discuss further, you are welcome to reach out to me directly. 864-708-0586 Alex@mypiedmontagent.com "
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elisabeth cabral

December 11, 2025

5  out of  5
rating by elisabeth cabral
"Taylor is a good getter with a positive attitude. Let her help you with your insurance needs."
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Tracie Rice

December 11, 2025

5  out of  5
rating by Tracie Rice
"State Farm is the best. Our family has been insured with State Farm for over 30 years and we trust them with hour home, auto and life insurance. Nothing beats customer service from a local sales agent. Call Taylor at Alex Downey’s office in Spartanburg, SC"
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Brianna Estes

December 11, 2025

5  out of  5
rating by Brianna Estes
"Taylor has been such a great help with getting my family the best rates! She is patient, kind, and pays such amazing attention to detail. She lowered our insurance payment and saved us a nice chunk of money each month! Taylor gave us a personal experience and made us feel so welcomed and like we have known her forever all the while keeping the upmost professionalism. I definitely recommend working with Taylor!"
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CarlaMichele Richard

December 9, 2025

5  out of  5
rating by CarlaMichele Richard
"Lanna Rhinehart was so helpful and professional. I really enjoyed speaking with her and getting the service that I needed. Thank you Lanna!"
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Tammy Butler

December 8, 2025

5  out of  5
rating by Tammy Butler
"I had the pleasure of speaking with Taylor at this agency for a quote. She was very helpful and kind!"
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Kelsey Roach

December 5, 2025

5  out of  5
rating by Kelsey Roach
"I recommend this State Farm, Taylor Edward’s is amazing!!"
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Miranda Faulkenberry

December 5, 2025

5  out of  5
rating by Miranda Faulkenberry
"Taylor was very professional and informative when we were looking for new insurance quotes. I highly recommend using her for any of your insurance needs."
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Katie Crawford

December 5, 2025

5  out of  5
rating by Katie Crawford
"My experience was made great by Taylor! She is very knowledgeable & eager to help in all your insurance needs!! Highly recommend this place! Go see TAYLOR!!!"
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Chad Smith

December 5, 2025

5  out of  5
rating by Chad Smith
"Taylor is absolutely amazing!! Very personable and a pleasure to work with. Cant say enough good things about her and this agency!!"
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Lindsey Greer

December 5, 2025

5  out of  5
rating by Lindsey Greer
"Taylor was very knowledgeable and great with communication. I highly recommend reaching out to her!"
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F Till

December 4, 2025

5  out of  5
rating by F Till
"Alex is very informative. I appreciate all his help with my Medicare part G coverage through State farm. Their rate is competitive with similar competitors but his customer service skills and communication made State farm my best choice. Thanks Alex Downing, you are the best."
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Amanda Taylor

October 30, 2025

5  out of  5
rating by Amanda Taylor
"The team is great. They take the time to explain everything and are very professional."
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amanda roark

October 17, 2025

5  out of  5
rating by amanda roark
"Lana was very knowledgeable and helpful. Highly recommend!"
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Darriane C

October 17, 2025

5  out of  5
rating by Darriane C
"Lanna was so helpful!! Great customer service !"
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Breanna Jackson

October 17, 2025

5  out of  5
rating by Breanna Jackson
"Lanna is the BEST! Very professional and efficient! Found the best cheapest policy! 10000/10 recommend!!"
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Pernita Robinson

October 10, 2025

5  out of  5
rating by Pernita Robinson
"Lana was an awesome representative of your company"
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Victoria Brant

October 8, 2025

5  out of  5
rating by Victoria Brant
"We recently switched to this office to be more local and it has been great! Lanna has been so helpful, knowledgeable, and personally attentive. We could not recommend them more."
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Amanda Gallagher

October 8, 2025

5  out of  5
rating by Amanda Gallagher
"I have been with State Farm for years and just recently switched agents due to moving. I could not be happier! Alex and Lanna are amazing and beyond helpful. We recently had to file a claim and they were quick, attentive, answered all questions and made us a priority. So happy we made the move☺️"
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C Cortes

October 8, 2025

5  out of  5
rating by C Cortes
"Lanna is the best! Come see her for all your insurance needs!!!"
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Lane Imler Piper

October 3, 2025

5  out of  5
rating by Lane Imler Piper
"Fantastic experience working with Chandler Ollila! Highly recommend!"
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Stuperman Spuderman

September 27, 2025

5  out of  5
rating by Stuperman Spuderman
"Alex is a very responsive and knowledgeable insurance agent! I was satisfied with the process of pursuing insurance with state farm through him"
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Amanda Norris

September 26, 2025

5  out of  5
rating by Amanda Norris
"Lanna was awesome getting me started! It was quick and easy, she is super nice and did a great job!! 10 Stars for Lanna!!!"
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Ashleigh W. Freeman

September 19, 2025

5  out of  5
rating by Ashleigh W. Freeman
"Alex talked me through all the steps of setting up car, house and boat insurance! I was completely lost when choosing life insurance policies and he explained everything clearly and precisely! Proud to call Alex my StateFarm agent!"