State Farm® Insurance Agent Alex Downing
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sharon Robbins
April 9, 2025
5
out of
5
rating by Sharon Robbins
"Shana responded swiftly to my many questions. She was respectful and patient. Shana is to be commended as a fine representative of her State Farm Office."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
JJ Arcega-Whiteside
April 1, 2025
5
out of
5
rating by JJ Arcega-Whiteside
"The best in the business! They helped me get my rates to a desired amount and I look forward to working with them more in the future"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Hannah Fleming
April 1, 2025
5
out of
5
rating by Hannah Fleming
"Highly recommend Lanna! Always helpful!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Bridget Hornsby
April 1, 2025
5
out of
5
rating by Bridget Hornsby
"Always recommend Lana! She’s awesome!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Erin M
April 1, 2025
5
out of
5
rating by Erin M
"Highly recommend Lanna if you need help with insurance!! She is very professional and helpful! Great customer service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
SaySay
March 28, 2025
5
out of
5
rating by SaySay
"Shana at Alex Downing- State Farm was so informative about all of the different policies, and very friendly which made the discussion more enjoyable! I would recommend her and this office to anyone looking for any insurance needs!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Alexandra Culwell
March 28, 2025
5
out of
5
rating by Alexandra Culwell
"Shana was so easy to speak with and had great customer service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Riley Varner
March 28, 2025
5
out of
5
rating by Riley Varner
"The absolute best of the best! Couldn’t recommend more!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Faye Gregory
March 20, 2025
5
out of
5
rating by Faye Gregory
"Shana was incredibly helpful navigating life policies for my grandchildren. She patiently went over all of the options with me. I would highly recommend Alex Downing insurance."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ken Dillard
March 20, 2025
5
out of
5
rating by Ken Dillard
"Being a long time customer of State Farm and with my current agents office an hour away, I decided to stop by meet Alex and staff and move my insurance needs closer to home. They are all very professional and so nice. The office gives you that home town feel and is just what I was looking for. Shana took care of all my needs and answered all my questions. Thank you and welcome to our town!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Reggie Fouse
March 20, 2025
5
out of
5
rating by Reggie Fouse
"Lanna makes shopping for insurance easy, she's very knowledgeable and is the definition of great customer service"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
nicholas terrell
March 20, 2025
5
out of
5
rating by nicholas terrell
"Lanna has been very helpful she’s worked with me for a few days over the last couple of weeks and I am now a State Farm customer she helped me save a lot of money and helped me get the same coverage or better for all my policies"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jennifer Jeanquart
March 17, 2025
5
out of
5
rating by Jennifer Jeanquart
"Lanna was incredibly helpful and patient with me. She answered all my questions, thorough, and on top of things. Grateful to have found them!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Annelise
March 12, 2025
5
out of
5
rating by Annelise
"Had the best conversation with one of their agents! I Believe her name is Shana, we are switching our policies over to Alex’s office because we know Shana will take the best care of us!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
angie porras
March 12, 2025
5
out of
5
rating by angie porras
"Best experience ever"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
YonderLustTravel
March 12, 2025
5
out of
5
rating by YonderLustTravel
"Kaitlyn is freaking awesomesauce! I swear. She’s always on top of things, super easy to talk to, has the patience of a saint and answers every random question I have. And if something needs to get done? She is already 2 steps ahead. Honestly, I don’t know how insurance agents are supposed to be, but I know they’re not all like her. If you need someone who actually gives a crap and doesn’t make you regret picking up the phone, Kaitlyn is the one!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Rusty Rhinehart
March 11, 2025
5
out of
5
rating by Rusty Rhinehart
"Lanna and Shana at Alex downing State Farm have been excellent! I recommend them to anyone who needs any help with insurance ! Alex is great and has a great staff all together."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Christian Duncan
March 11, 2025
5
out of
5
rating by Christian Duncan
"Lanna from Alex Downing state farm has been awesome anytime I have ever needed help with anything she has been on point and she points me in the right direction everyone at Alex Downing state farm is awesome I appreciate there help and there business I am 100 percent Satisfied"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Trish Moore
March 10, 2025
5
out of
5
rating by Trish Moore
"Very helpful and professional. Thanks Shana!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Kateri Rhinehart
March 10, 2025
5
out of
5
rating by Kateri Rhinehart
"Lanna Rhinehart was very professional and very helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
River Indra
March 6, 2025
5
out of
5
rating by River Indra
"Kaitlyn is great! Super friendly, helpful, and actually cares about getting you the best deal. Made everything easy and stress-free. Highly recommend!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Zach Stoltenberg
March 5, 2025
5
out of
5
rating by Zach Stoltenberg
"Alex is amazing! I have worked with him for years! I would highly suggest working with him and his team for any of your insurance needs!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Carley Ackerman
March 4, 2025
5
out of
5
rating by Carley Ackerman
"Great, personalized service! Made everything super easy."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Jessica S
February 27, 2025
5
out of
5
rating by Jessica S
"Alex and Shana provided excellent customer service and an amazing sense of humor. 100% recommend. State farm has always been the best insurance I have ever had."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Taylor Waybright
February 14, 2025
5
out of
5
rating by Taylor Waybright
"Awesome agent and great staff!"
We responded:
"Taylor, we just can't tell you how much 5 star reviews mean to us. We are SO happy that you were able to have such a wonderful experience with us and look forward to cultivating a long term relationship with you and your family in the coming years! --Alex Downing State Farm"